As a working professional, your performance gets evaluated once a year, and it doesn’t hurt to do the same for your commercial cleaning service. It’s a good way to pause to evaluate what is working well with your commercial cleaner, and see if there are areas that can be improved.
First, check with your employees and clients to see if they’re content with the commercial cleaning services. Depending on the size of your company, you can create an anonymous survey for feedback, discuss in a company meeting, or meet with department managers.
If you’re in charge of hiring and communicating with your commercial cleaner, then make sure you pass along complaints as you receive them so your commercial cleaner has the chance to correct the issue. If you’ve communicated issues and nothing changes, then that’s a bigger problem.
List of Common Commercial Cleaner Problem Areas
Here’s a list of common commercial cleaner problem areas. Use this list to evaluate how your cleaning service is doing.
Restrooms
Poorly maintained restrooms is a common complaint from employees and customers. And it’s a reason that many companies switch commercial cleaners. A well-maintained restroom should be well stocked with toilet paper, towels, and other essentials. The restroom should smell fresh, clean, and sanitary. Additionally, the toilets, stalls, floors and sinks should be clean, and the trash should get emptied before it’s overflowing.
Dust buildup and glass cleaning
Dirty windows and dusty surfaces demonstrate that they aren’t regularly cleaned. Check your window sills, tops of cubicle walls, surfaces of counters and cabinets and glass display cases. Are there dirty fingerprints, dust buildup and dirt? Complete and thorough dusting and glass cleaning should be a fundamental part of every cleaning visit.
Carpets
Every office has heavy traffic areas, and these spots need extra attention so that the dirt and stains aren’t ground into the carpet permanently. If you do have a significant spill or stain, let your cleaning service know so they can spend some extra time removing it. Make note of how often the carpets are cleaned as part of your cleaning contract.
Trash cans
An overflowing or smelly trash can is disgusting and can make your office feel dirty. Part of your cleaning contact should include emptying every trash can in each cubicle, office, break room, restroom, warehouse, loading dock, etc. It’s unappetizing when you come into work on Monday and the office reeks of smelly trash cans from Friday.
Reported problems
Problems happen because everyone makes mistakes sometimes. However, if you pass along feedback and ongoing issues to your commercial cleaner and nothing gets corrected, then that’s a bigger issue.
How to evaluate a Commercial Cleaner?
Assessing Your Commercial Cleaning Service Provider:
1. Service Offerings: Review the range of services they provide. Ensure they cover all your required cleaning needs, such as janitorial services, carpet cleaning, window cleaning, etc.
2. Experience and Reputation: Research their background. Check how long they’ve been in the industry and read reviews or ask for references to gauge their reputation.
3. Certifications and Training: Inquire about their team’s training and certifications. A skilled and well-trained crew ensures quality service and adherence to safety standards.
4. Customization: Discuss your cleaning demands with them and evaluate their ability to adjust their services to your needs.
5. Green Cleaning Practices: Inquire about their commitment to environmentally friendly cleaning products and practices. Eco-consciousness is increasingly important.
6. Availability and Flexibility: Ensure their scheduling aligns with your operational hours. Also, check their ability to accommodate sudden changes or additional cleaning needs.
7. Insurance and Liability Coverage: Confirm they have appropriate insurance coverage to protect against potential accidents, damages, or losses during their cleaning services.
8. Communication Approach: Clear communication is crucial. Evaluate their responsiveness, ability to address concerns, and how they handle requests or emergencies.
9. Communication Approach: Clear communication is crucial. Evaluate their responsiveness, ability to address concerns, and how they handle requests or emergencies.
10. Technology and Equipment: Inquire about the cleaning equipment and technology they use. Modern tools can often lead to more efficient and effective cleaning.
Conclusion
By carefully evaluating these aspects, you can make an informed decision about your commercial cleaner and ensure your workspace is clean, safe, and well-maintained.
In conclusion, thoroughly assessing your commercial cleaning service provider is essential to ensure a clean, safe, and well-maintained workspace. By considering factors such as experience, customization, Cost and Contract, and Technology and Equipment, you can make an informed decision that aligns with your business’s unique needs and contributes to a positive and productive environment.
Hopefully this information gave you some guidelines to help you evaluate your current cleaning service. If you’re unhappy with your current commercial cleaner and want a free quote, please reach out to us. Our detailed quote provides a list of services, products, and cost. And as always, we’re happy to answer any questions that you might have.
